Device Management Service FAQs

1. Open the Device Management Service
2. Click on the three-point menu of the device whose Device Token you want to reset
3. Click on [Reset Device Token]
4. Confirm the security question in the dialog and start the process to reset the Device Token

With a click on [Reset Device Token] the device token is deleted and a new certification process is enabled.

1. In the Device Management Service, call up the device whose firmware you want to update
2. Click on [Firmware Update] in the device navigation
3. Click on [Update Firmware]
   As soon as the update is started, the device downloads the required data via an encrypted connection. Depending on how large the update is, this may take a while.

The update-process will now start and shows the single steps that the device will go through. The process may take a while. If you come back later to this device you will see the current state (or the report) of the firmware update in the Firmware Update navigation of the device.

1. Visit https://proficloud.io and log into your account
2. The first page you will see is the Device Management Service, click on “Add Device“
3. Fill out the UUID (required) that can be found on your hardware
4. Optionally fill in name, location and a comment
5. Click on “Add Device to Proficloud.io”

You have successfully added a device to your Proficloud.io organization

1. Call up the device which you want to delete in the Device Management Service
2. Click on the three-point menu in the top right-hand corner of the device
3. A pop-up window will open where you can now delete your device
4. Click on [Delete Device] to fulfill the deletion of the device

Note that this action is final and cannot be undone. All your data will be deleted as well. The UUID of the device can now be added again.

1. Call up the device in the Device Management Service with the data to be changed
2. Click on the three-point menu un the top right-hand corner of the device
3. Click on [Edit] to open the pop-up where you can change the entries
4. A pop-up window will open where you can change the meta data of the device. The UUID of the device cannot be changed.
5. Click on [Save Changes] to save the entered entries.

Device Tags

Tags can be confirmed with a comma or a tip on Enter.

Tags can be removed, with clicking on the [x] within the tag.

A device can only be added to one account on Proficloud.io.

1. Delete the device in the account where you no longer need the device, this will delete the record in Proficloud
2. Delete the Device Token on the device itself

Note: You can only add the device to another Proficloud account if the device no longer exists in any account and the Device Token has been reset. Also check the status of the Device Token on your device. In older firmware version it needs to be deleted by hand

If a device was connected or tried to connect, a one-time device token was requested and stored on the device. After a factory reset the token can get lost. In this case you need to reset the token in the Device Management Service.

1. Open the Device Management Service
2. Click on the three-point menu of the device whose Device Token you want to reset
3. Click on [Reset Device Token]
4. Confirm the security question in the dialog and start the process to reset the Device token

With a click on [Reset Device Token] the device token is deleted and a new certification process is enabled.

Immediately after booking a Smart Service, you have the opportunity to bind the requested units to the subscription. All you have to do is click on [Assign {Unit}] in the Order Confirmation.

Subscriptions can also be managed in the Subscription Management

Accessing the Subscription Management

You can access the Subscription Management after logging in on Proficloud.io and clicking on the Profile Icon at the top right corner. Click on [Settings] and scroll down to the Subscription Management.

Assign Metrics

In the Subscription Management, scroll to the Subscription you want to edit. Open the Subscription and click on [Assign Metrics]. In the upcoming pop up you can assign or remove the metrics of the devices you need or do not longer need.

Changes to the assignments take effect immediately after you save the edit.

Assign Devices

In the Subscription Management, scroll to the Subscription you want to edit. Open the Subscription and click on [Assign Devices]. In the upcoming pop up you can assign (or in some cases remove) the devices from the subscription.

Changes to the assignments take effect immediately after you save the edit.

After the activation of Proficloud.io Services in the WBM my PLCnext Controller stays offline. This can have several reasons. 

The PLCnext Controller was not added to your Proficloud.io account 

The device can only establish a connection to the Proficloud.io, if it was added to an account before. 

The PLCnext Controller does not have Internet connection 

To make sure that your controller is connected to the internet, please check the network configuration.

1. Login to WBM of your PLCnext Controller 
2. Open Configuration -> Network
3. Check that the IP address, Subnetmask, Default Gateway and DNS is setup correctly for your network 
4. To verify the internet connection, please open Configuration -> PLCnext Store and check whether the “PLCnext Store Status” says reachable

The PLCnext Controller does not have the correct time setup 

The clock of the PLCnext Controller needs to be set to correct UTC time. This is required for certificate validation and correct TSD timestamping.

The PLCnext Controller has an expired or invalid token (only Firmware < 2021.6) 

If the device was connected to some other account before or if the token was reset in the cloud, you need to remove the old token from your device.

1. Establish a SSH connection to your PLCnext Controller (Putty is a useful tool for this) 
2. Enter the following command “nano /opt/plcnext/projects/Default/Services/ProfiCloudV3/ProfiCloudV3.config” 
3. Search for the variable “deviceToken” 
4. Delete the content of this variable 
5. Press ctrl + c, the storing dialog will pop up 
6. Enter y and press enter 
7. Now you can reset the token in the cloud by clicking on the “Reset Token” button
8. After a restart of the PLCnext Controller the connection should be established

The devices use a unique client certificate to authenticate against Proficloud.io. If the device is reset to factory defaults, the certificate and the associated private key will be lost. In order for the device to download a new private key from Proficloud.io, this must first be enabled in Proficloud.io for security reasons.

To enable the private key rollout again for 10min, please follow the instructions:

1. Click on the three dots at your device in the Device Management Service.

2. Click on “Reset Token” in the menu.

3. The certificate and private key rollout will now be enabled for the next 10min. Please start the connect process of you device.

With a virtual UUID, it is possible to connect third-party devices to Proficloud.io. This works with Node-RED, among others.

To make it easier for you to get started with Node-RED, we have created an e-learning: Visit E-Learning

If you do not see any or only a few logs from your device in the Device Management Service Detail view of a device, the settings on your device may be the cause.

For PLCnext control, you can set the level of logs to be transferred in the following file:

/opt/plcnext/projects/Default/Services/ProfiCloudV3/ProfiCloudV3.config

We recommend to use “INFO” as level, since then you get most information from the devices. There might another change required in another file.

/etc/plcnext/Device.log.ini

Please restart the controller after your changes.