Phoenix Contact on data protection
We are delighted that you are interested in our company, products, and services and would like to provide you with some key information regarding our approach to protecting your personal data.
Protecting personal data is crucial, particularly in tomorrow’s Internet-based business models and when developing Internet-based economies. With this declaration on data protection, we therefore want to emphasize our dedication to protecting your privacy. Our staff and the appointed service providers are through to confidentiality and to comply with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (FDPA) and other relevant data protection regulations required.
We take the protection of your personal data seriously and strictly adhere to the rules of the data protection laws.
For explanation: “Personal data” means any information relating to an identified or identifiable natural person (data subject), for instance, name, physical address, contact data, user ID, IP address, photo and video recordings, location data, etc.
The following declaration offers you an overview of how we intend to protect your data.
Use and circulation of personal data
Any personal data, which you provide us with via our website or among other channels, will solely be used for correspondence with you and is exclusively collected, processed, and saved for the purpose you intended when submitting the data. In addition, we will use this data to update our database and send you, to the extent permitted by law, occasional offers and inform you about new products, services, and other items that might be of interest to you. You may at any time revoke your consent regarding this use of your personal data by simply contacting us at firstname.lastname@example.org.
If required, information from Phoenix Contact will also be passed on to companies in the Phoenix Contact Group, service providers or other third parties. This may be necessary to perform a service or transaction requested by yourself, such as order processing, event and seminar registrations, for customer service purposes or to provide you with information regarding services or products. When passing on personal data to third parties, we shall limit this to the information necessary to provide our respective services. The respective third party must only use this personal data to perform the service required or the transaction needed, which is commissioned in our order. In doing so, the service providers are obliged in writing to adhere to the applicable Data Protection Act, usually by an agreement for data processing according to art. 28 GDPR.
We shall never share, sell or otherwise provide your personal data collected by us to third parties for marketing purposes.
Data processing on our web pages
For security and technical reasons, Phoenix Contact automatically processes information transmitted by your browser to its system protocols.
This potentially includes: Browser type/version Operating system used Requested URLs (website) on our systems Referrer URL (the website that referred to our website) Host name and full IP address of the computer accessing the site Date and time of call Data volumes and file types called.
This data will not be consolidated with other data sources, and we do not carry out personalized statistical evaluations on the basis of this data.
Notes regarding IP addresses:
IP addresses are essential for the transmission of websites and data from our servers to your browser. They are the “addresses” for information you request from our web servers. However, IP addresses are regarded as personal data and are therefore processed by us in unabridged form only to the extent technically required.
Your personal data, which you provide to us when using the various contact forms, will be used to process your specific request to us.
Information on the processing of your contact data in this context can be found here.
Use of PROFICLOUD
To register in our PROFICLOUD, a freely selectable login name and a valid e-mail address as well as a password is required. This data is applied for using PROFICLOUD.
Our PLCnext community, which you can also use after registration, includes functions such as the possibility to participate in our forum by creating and commenting on posts.
You can delete your user account yourself via the function “remove”. When you remove your user account your e-mail-address is being deleted and only the username remains to ensure traceability in the customer account. Additionally your contributions that you posted in the community will be kept so as not to lose the context of a discussion.
Information on the processing of your personal data within the registration in PROFICLOUD can be found here.
Information on the processing of personal data
Identity and contact details of the controller
|Phoenix Contact GmbH & Co. KG|
Tel.: +49 5235 3-00
Fax.: +49 5235 3-41200
|Contact details of the data protection officer||Phoenix Contact GmbH & Co. KG|
attn. Data Protection Officer
Fax.: +49 5235 3-40555
|The purposes of the processing for which the personal data are intended||Use of PROFICLOUD with the services provided there, as well as the PLCnext community|
|Legal basis for the processing||Art. 6 (1) (b) GDPR|
Processing of your data is essential for the use of PROFICLOUD and the associated services
|Categories of personal data that are processed||Freely selectable user name E-mail address System log data (for example IP address)|
|Source (origin) of the data||From the data subject|
|Recipient(categories) of the data||Within the administration of the system, companies in the Phoenix Contact Group may access the data. Apart from that, there will be no transfer of your data to third parties.|
Service providers who support us in the administration of the website may have access to your data. However, these service providers are obliged by data protection law- compliant agreements (agreement for contract order processing) to not use these data for own purposes.
|Transfer of data to a third country or an international organization and the associated safeguards to protect the data||It is not intended to transmit the data to third countries.|
|Storage duration of the data||Your data entered during registration will be stored until you submit a deletion request from your user.|
Our PLCnext community includes functions such as the possibility to participate in our forum by creating and commenting on posts. You can deactivate your personal user account using the “remove” function. In doing so, your e-mail address will be completely erased from the system and only the freely selected user name will remain in order to ensure traceability of the user actions within the assigned customer account. Thus, for instance, it must remain comprehensible for other users of a customer account which actions were each done within this customer account. When removing your user account the contributions that you posted in the community will be kept so as not to lose the context of a discussion.
System log data will be deleted after 6 months at the latest
|Rights of the data subjects to access to rectification, erasure or restriction of processing to object to the processing to data portability||If the respective legal requirements are met, you are entitled to the following rights: Right to have access to your data that we store; rectification, erasure, restriction of processing your data or the right to object to the processing, as well as data portability.|
|Right to lodge a complaint||If you are of the opinion that the processing of your personal data is unlawful, you have the right to lodge a complaint with a competent data protection supervisory authority.|
|Legal or contractual necessity to provide the data, as well as any consequences of failure to provide the data||Without the specification of your data, the use of PROFICLOUD and the community is not possible.|
|Automated decision-making / Profiling||There will be no automated decision-making or profiling based on your collected data.|
more user-friendly, effective, and secure. At the same time, these cookies provide information
which enables us to optimize our websites in line with user requirements.
Some of the cookies used by us are session cookies. These are automatically deleted once you exit our website. Some cookies are used which are saved for a longer period of time. The maximum storage period of a cookie can be up to two years.
All cookies on our websites contain purely technical information in a pseudonymized or anonymized format, with no personal data.
If you want to prevent cookies from being saved, in your browser settings select “Do not accept cookies”. If cookies are not accepted by the browser, the scope of functions of our websites may be severely limited. A number of functions are no longer available. This may also be the case if you visit our website in the so-called “Private Mode” of your browser.
We ourselves do not store any information in the LSO (Local Shared Objects) area of your computer, so we do not use so-called “Flash Cookies”. However, other services we may link to, such as YouTube, use this function for own purposes where applicable.
We use the following cookies:
|Website||Name of cookie||Function and content||valid until|
Then prevents Google Analytics from collecting data.
Contains a string.
|info.proficloud.io||newsletter-allowance||This cookie ensures that pop-ups are only executed once in a certain period of time.||12 months|
|proficloud.io, tsd.proficloud.io, impulseanalytics.proficloud.io||_ga||Used to distinguish users.|
Contains an alphanumeric string.
|proficloud.io, tsd.proficloud.io, impulseanalytics.proficloud.io||_gid||Used to distinguish users.|
Contains an alphanumeric string.
|proficloud.io, tsd.proficloud.io, impulseanalytics.proficloud.io||_gat_(UA-XXXXXXX-X)||Creates a new tracker object and assigns it the given name.|
Contains an alphanumeric string.
|tsd.proficloud.io||PROFICLOUD_TSD_FORWARD||Used to redirect the user to the page he originally requested before promted to login.|
Contains an alphanumeric string.
Contains an alphanumeric string.
Contains an alphanumeric string.
Authentication after reload of page
|impulseanalytics.proficloud.io||PROFICLOUD_IA_REFRESHTOKEN||Authentication refresh token||48 hours|
|impulseanalytics.proficloud.io||route||Sticky session for load balancing||24 hours|
|impulseanalytics.proficloud.io||PROFICLOUD_IA_ACCESSTOKEN||Authentication access token||24 hours|
Social Media / Social Networks / External Links
On our website, we do not use any automatically activated plug-ins (eg iFrames) of the social networks. Our buttons for social networks such as Facebook, Twitter, Xing, LinkedIn, YouTube, Instagram etc. are mere links that refer to the respective sites of the provider. If you click on these links, you will be redirected to the pages of the respective social network. The instructions on data protection given there will then be applicable. This also applies to links to other third party websites.
In addition, we ourselves also have online presences in some of these social networks and platforms to inform interested parties/users about our products and services and to communicate with them. On some of these platforms, user data is processed outside the European Union (EU), even in countries where no data protection level comparable to that of the EU can be guaranteed. Your data is often used for the platform’s own purposes, e.g. for market research and advertising purposes or to analyze your user behavior for the creation of user profiles. For these purposes, cookies from these platforms are usually stored on the user’s computer, which can be used to store or assign user profiles.
Although Phoenix Contact does not have access to the profile data processed by the platforms, Phoenix Contact may be jointly responsible under data protection law for the use of these platforms. The personal data of the users is processed on the basis of our legitimate interests in simple information and communication with the users pursuant to art. 6 (1) lit. f GDPR.
If you have any questions regarding the processing of your personal data when using these social networks, please contact the respective platform directly, as we do not have access to your data there.
For detailed information on the processing of your personal data and the opt-out options, we refer you to the following linked details of the social media platforms:
We use a map from Google Maps, a service of Google LLC (“Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA, to visually show where the registered devices are located. When you register in the Proficloud and use the Device Management Service (DMS) including these maps, your IP address is transmitted to Google. The IP address is a unique numerical address under which this computer sends or retrieves data to the Internet. Furthermore, the position of the devices registered and entered into the map is transmitted to Google. Google’s data protection declaration, which is available at https://www.google.com/policies/privacy/, applies here. Our legitimate interest in using Google Maps is an essential function within the Device Management Service (DMS) for users of the Proficloud, where they have located the devices they have registered. The registration of the location is optional for the devices. The legal basis of the processing is art. 6 par. 1 f. GDPR.
With the following notes we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter, you agree to receive it and to the procedures described.
Content of the newsletter: We send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter “newsletter”) only with the consent of the recipients or a legal permission. Insofar as the contents of the newsletter are specifically described in the context of a registration for the newsletter, they are decisive for the consent of the users. Furthermore, our newsletters contain information about our services and us.
Double-Opt-In and logging: The registration for our newsletter is done in a so-called Double-Opt-In procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can register with foreign e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes the storage of the time of registration and confirmation as well as the IP address. Changes to your data stored by the shipping service provider are also logged.
Registration data: To subscribe to the newsletter, it is sufficient to enter your e-mail address. Optionally, we ask you to enter a name for personal contact in the newsletter.
The dispatch of the newsletter and the associated measurement of success is based on the consent of the recipients in accordance with Art. 6 Para. 1 lit. a, Art. 7 DSGVO in conjunction with § 7 Para. 2 No. 3 UWG or on the basis of legal permission in accordance with § 7 Para. 3 UWG.
The registration procedure is recorded on the basis of our legitimate interests pursuant to Art. 6 Para. 1 lit. f DSGVO. We are interested in the use of a user-friendly and secure newsletter system that serves our business interests as well as the expectations of the users and also allows us to prove consent.
Cancellation/revocation: You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. We may store the unsubscribed e-mail addresses for up to three years on the basis of our legitimate interests before we delete them in order to be able to prove a previously given consent. The processing of this data is limited to the purpose of a possible defence against claims. An individual request for deletion is possible at any time, provided that the former existence of a consent is confirmed at the same time.
Newsletter dispatch with Mailchimp
Our e-mail newsletters are sent via the technical service provider The Rocket Science Group, LLC d/b/a Mailchimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA (http://www.mailchimp.com/), to whom we pass on the data you provided when you registered for the newsletter. This disclosure is made in accordance with Art. 6 Para. 1 lit. f DSGVO and serves our legitimate interest in the use of an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to a server of Mailchimp in the USA and stored there.
Mailchimp uses this information to send and statistically evaluate the newsletter on our behalf. For the evaluation the sent e-mails contain so-called web beacons or tracking pixels, which are one-pixel image files stored on our website. In this way it can be determined whether a newsletter message has been opened and which links have been clicked on, if applicable. Technical information is also recorded (e.g. time of access, IP address, browser type and operating system). The data is collected pseudonymously and is not linked to your other personal data, a direct personal reference is excluded. These data are used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients.
If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter.
Furthermore, according to article 6 paragraph 1 lit. f DSGVO, Mailchimp may use this data itself due to its own legitimate interest in the needs-based design and optimization of the service as well as for market research purposes, for example to determine from which countries the recipients come. However, Mailchimp does not use the data of our newsletter recipients to write to them itself or pass them on to third parties.
In order to protect your data in the USA, we have concluded a data processing agreement (“Data-Processing-Agreement”) with Mailchimp based on the standard contractual clauses of the European Commission, to enable the transfer of your personal data to Mailchimp. This Data-Processing-Agreement can be viewed at the following Internet address: https://mailchimp.com/legal/data-processing-addendum/
On our websites we use different tools for pseudonymized or anonymized web analyses and to evaluate the success of our marketing measures. The following explanations will give you an overview of which tools we use and to what extent. We do not use all tools on all websites.
Information on the processing of your personal data within the web analysis can be found here.
However, Google Analytics is used by us exclusively with activated IP anonymization (so-called IP masking). This means that the IP address of users is shortened by Google. Only in exceptional cases, e.g. if technical failures occur in Europe, the full IP address is transferred to a Google server in the USA and then shortened there. To the best of our knowledge, the IP address transmitted by the user’s browser will not be merged with other data of the user held by Google.
Google uses the transmitted data on our behalf and on the basis of a data processing agree-ment, to evaluate the use of our website, to create reports on the activities within our online offering and to provide us with other services associated with the use of the website. With the help of these analysis results we can, for example, identify particularly popular areas of our website and the preferences of users and use the knowledge gained in this way to further improve our offer and make it more targeted and interesting for you as a user.
With the processing of the data we pursue our legitimate interests in an analysis and statistical evaluation of the use of our website, in the optimization of our online offer and in the provision of content that is as relevant to your interests as possible. We have carefully balanced these legitimate interests with your interests and fundamental rights and freedoms as a user and have come to the conclusion that no consent is required but that data processing is allowed on the basis of our legitimate interests, Art. 6 (1) (f) GDPR.
The determining reason for the use of Google Analytics is the fact that there is no equally suitable web analysis tool for our specific purposes. Google Analytics is not only the most widespread tool in the international context and is therefore particularly suitable for websites of internationally active groups of companies. Due to its wide distribution, Google Analytics – un-like other web analysis tools – also has standard interfaces to other software systems that we use. Furthermore, in your interest we implemented Google Analytics as data protection friend-ly as possible (in addition to IP masking, e.g. by not processing the user ID for cross-device analysis of visitor flows, by reducing the standard storage period, etc.).
The acceptance of cookies when using our website is not mandatory; if you do not wish cook-ies to be stored on your device, you can deactivate the corresponding option in the system settings of your browser. Additionally, you can delete saved cookies at any time in the system settings of your browser. If you do not accept cookies, however, this may lead to functional limitations. In addition, you can deactivate the use of Google Analytics cookies using a brows-er add-on if you do not wish the website analysis. You can download this add-on here: http://tools.google.com/dlpage/gaoptout?hl=en.
You can use the Google Analytics opt-out browser add-on to prevent Google Analytics from using your information. To disable Google Analytics, download and install your web browser add-on. The Google Analytics opt-out add-on is compatible with all common browsers. For the add-on to work, it must be loaded and run correctly in your browser. To learn more about how to disable Google Analytics and correctly install the browser add-on, click here: https://support.google.com/analytics/answer/181881?hl=en.
As an alternative to the browser add-on, for example on mobile devices, you can also prevent Google Analytics from capturing data by clicking on the opt-out link that you find in the privacy menu of the respective website if this website uses Google Analytics. An “opt-out cookie” will then be set to prevent your data from being collected in the future. The opt-out cookie applies only to the specific browser used when you set it and only to our website and is stored on your device. If you delete the cookies in your browser, you must set the opt-out cookie again.
The common browsers also offer a “Do-Not-Track-Function”. If this function is activated, your device informs the web analysis tool that you do not want to be tracked.
The data processed by Google Analytics is automatically deleted after a period of 14 months. Data whose retention period has been reached is automatically deleted once a month.
Google Tag Manager
For reasons of transparency, we would like to point out that we use the Google Tag Manager on our website. Google Tag Manager is a solution that allows providers of websites to manage website tags through a single interface and in this way to integrate in particular Google services into their offering. The Google Tag Manager itself (which implements the tags) does not collect or process any personal data.
Supplementary notes regarding use and circulation of personal data
Phoenix Contact may be forced to disclose your data and corresponding details by order of a judicial or regulatory action. We also reserve the right to use your data to assert a claim or to defend against legal claims. In compliance with applicable law, we reserve the right to save and pass on personal data and any other data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of Phoenix Contact’s terms and conditions of use.
Secure Internet communication
We make every effort to ensure that your personal data is transmitted and saved utilizing technical and organizational measures, in such a way that it is not accessible to third parties. As a general rule, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communications with you, we use an AES 256bit SSL/TLS encryption of our website. The encryption used by Phoenix Contact is regarded as secure, based on the latest technological advancements. Operating systems and browsers from earlier versions also achieve this security level. If necessary, you should update the operating system and the browser on your PC to enable use of this highgrade encryption.
When communicating via e-mail in an unencrypted manner, complete data security cannot be guaranteed, so we recommend using the postal service for confidential information.
If Phoenix Contact launches new services, alters its Internet procedures or if the legal requirements or the Internet and IT security technology is further developed, this will be updated in the data protection statement. We therefore reserve the right to alter or modify this statement as required. The current version will be published here.
Right to obtain information / changing and deleting personal data Information in accordance with Article 13 or 14 GDPR
Should you have any questions that have not been addressed by this data protection statement or you require more detailed information regarding a specific point, please do not hesitate to contact us.
If you do not agree to your personal data being saved or this data becomes inaccurate, we will ensure, upon your request, that your data is corrected, blocked or deleted under the statutory provisions. Upon request, we will send you a list of all your personal data that we have stored.
To do so, please contact:
Phoenix Contact GmbH & Co. KG
Tel. +49 5235 3-00
Fax +49 5235 3-41200
Please appreciate that we require proof of identification to handle any requests regarding your personal data.
Information required by law where your personal data is collected (in accordance with Article 13 or 14 GDPR) can be found above related to the context within this web privacy statement.
Data Protection Officer
For general questions regarding the collection, processing or use of personal data by Phoenix Contact, as well as for general information regarding your data or the correction, blocking or deleting of your personal data, please contact us at:
Phoenix Contact GmbH & Co. KG
– Data Protection Officer –
Controller within the meaning of the EU General Data Protection Regulation (GDPR) or the Federal Data Protection Act (FDPA)
Phoenix Contact GmbH & Co. KG
Tel. +49 5235 3-00
Fax +49 5235 3-41200
Updated: August 2019