Service Store FAQs
Cancellation of the subscriptions is possible at the end of the contract period (usually 1 year).
Visit the Subscription Management, select the subscription you want to cancel and click on the three dots at the top right corner. With a click on [Cancel Subscription] you can cancel the subscription.
Some Smart Services (Time Series Data Service) can only be booked once. This means that in order to switch to the next larger package, the package must be upgraded.
If you want to upgrade your Time Series Data Service subscription, it is easy to do so by choosing a larger subscription. The upgrade takes effect immediately.
To change your billing information, log in to Proficloud.io and access your settings (top right, Profile icon, click on [Settings]).
You can now click on [Edit Billing Account] and edit your entries. With a click on [Update Billing Account] you will save your new settings.
Already written invoices will not be changed.
Immediately after booking a Smart Service, you have the opportunity to bind the requested units to the subscription. All you have to do is click on [Assign {Unit}] in the Order Confirmation.
Subscriptions can also be managed in the Subscription Management
Accessing the Subscription Management
You can access the Subscription Management after logging in on Proficloud.io and clicking on the Profile Icon at the top right corner. Click on [Settings] and scroll down to the Subscription Management.
Assign Metrics
In the Subscription Management, scroll to the Subscription you want to edit. Open the Subscription and click on [Assign Metrics]. In the upcoming pop up you can assign or remove the metrics of the devices you need or do not longer need.
Changes to the assignments take effect immediately after you save the edit.
Assign Devices
In the Subscription Management, scroll to the Subscription you want to edit. Open the Subscription and click on [Assign Devices]. In the upcoming pop up you can assign (or in some cases remove) the devices from the subscription.
Changes to the assignments take effect immediately after you save the edit.
A subscription contains the information of an order and the assigned units of the Service Store on Proficloud.io.
The information available in Subscription Management generally includes the following entries:
- Smart Service Name
- Booked units (metrics/devices)
- Assigned units (metrics/devices)
- Available units (metrics/devices)
- Subscription ID
- Time of booking
- Smart Service Package
Subscriptions can be managed in the Subscription Management
Accessing the Subscription Management
You can access the Subscription Management after logging in on Proficloud.io and clicking on the Profile Icon at the top right corner. Click on [Settings] and scroll down to the Subscription Management.
A device-based subscription can be booked multiple times. A device-bound subscription can include multiple devices. An active subscription must be booked and selected for each device.
Metric-based subscriptions are device-independent. In a package with multiple metrics, it is possible to assign, for example, 5 metrics to one device and, if necessary, 10 metrics of the same subscription to another device.
Subscriptions do not need to be activated manually. Subscriptions are activated immediately after booking, therefore they can be used immediately after booking. For usage, an entity (e.g. metric or device) must be added to a subscription.
Currently active in the Service Store are the following countries:
| Country |
|---|
| Germany |
| Spain |
| Italy |
| Switzerland |
| Brazil |
| Argentina |
| Chile |
| Netherlands |
| South Africa |
| Canada |
| Australia |
| Romania |
| Sweden |
| Portugal |
| Mexico |
| Austria |
| United Kingdom |
| Luxembourg |
| France |
| Greece |
If your country is not listed, please contact us, we have manual processes for booking a Smart Service from a country not available in the list.
It is very easy and very effective to book a Smart Service on Proficloud.io. To do so, simply log in to Proficloud.io and visit the Service Store. If you don’t have an account yet, you can create one here.
Select the Smart Service you want to book. Currently, the bookable subscriptions are divided into subscriptions that function independently of the device (Time Series Data Service) and device-bound subscriptions (EMMA Service, ImpulseAnalytics Service).
The different features are displayed in the Service Store in such a way that you can clearly compare the individual packages. If you are booking a Smart Service in the Service Store for the first time, you will be informed when you click on [Book Package] that you must enter your billing information before you can continue.
Fill out billing information
Now fill in your billing information and then click on [Create Billing Account]. The Phoenix Contact Customer ID is an optional field. After this you will be directed to the checkout modal where you can check if all your entries are correct.
Book a Smart Service Package
In the checkout modal you see information like the Smart Service Package you are going to order, your contract partner and your Billing address. You also have the chance to fill out a reference, that will be visible on all documents you will receive in regards to this subscription/order. Before being able to order the desired Smart Service, you need to accept the Terms & Conditions and click on [Order License].
Your contract partner
The contract partner you are seeing in the checkout will always be the Phoenix Contact sales subsidiary of where your company is located.
Confirmation via Email
After you placed your order in the Service Store of Proficloud.io, you will see an order summary with the information of the package you booked and you will also get a Subscription ID. This Subscription ID will be visible on all documents you are receiving in regards to this order.
Use the Smart Service immediately after the booking process
Immediately after the booking process you will be able to use the Smart Service on Proficloud.io. The only thing you need to do is, to assign metrics (Time Series Data Service)