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What information do I need to provide?

In general, the more information we have, the more precise and faster we can help you. Because before we send you an answer, we try to recreate the error on our end. In this way, we prevent the error from occurring again in the future and can also be sure that the solution we suggest will work.

Data that helps us solve your support case effectively and quickly:

  • Which smart service/area of does your request concern?
  • What led to the error you encountered?
  • Did you receive an error message? If so, what does this error message say?
  • Screenshots of the error if you can reproduce it.

We are always trying to improve, so thank you for your contribution by contacting us.