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Support request

We want to help you as quickly and as effectively as possible, so we’ve put together some tips for proper communication and provided you with the appropriate, easy way to contact us.

Support Request

In general, the more information we have, the more precise and faster we can help you. Because before we send you an answer, we try to recreate the error on our end. In this way, we prevent the error from occurring again in the future and can also be sure that the solution we suggest will work.

Data that helps us solve your support case effectively and quickly:

  • Which smart service/area of does your request concern?
  • What led to the error you encountered?
  • Did you receive an error message? If so, what does this error message say?
  • Screenshots of the error if you can reproduce it.

We are always trying to improve, so thank you for your contribution by contacting us.

Screenshots help us to better understand the problem. There are different ways to create screenshots.

Screenshots with Mac

  1. Hold down these three keys simultaneously: Shift, Command and 4.
  2. Select the desired area of the screen for the photo by dragging the crosshairs. If you want to move the selection, hold down the space bar while dragging. To cancel taking the screenshot, press the Esc key.

Screenshots with Windows

You can copy a screenshot to the clipboard with the key combination CTRL + PRINT or save a screenshot directly as a .jpg with WINDOWS + PRINT. 

Our system accepts normal JPG or PNG images up to 3 MB in size. You can upload up to three images at the end of the contact form, which will be automatically added to your support case.

To do this, simply click on “Select file” and navigate to the corresponding file on your device. The upload will not happen until you click on “Send Support Request”.

When you send us a support request via the contact form, we automatically create a ticket in our support system that is then quickly processed by our staff.

You will receive the answer by mail and you can also reply to this mail if you have any questions. As soon as we have solved your problem together, the ticket will be marked as “closed” – so if you have any further concerns, please feel free to use the contact form.

You can contact us for general questions at inbox[at] or use the contact form here: Contact form. We will get back to you as soon as possible and answer all your questions.

If you have a support request, feel free to use our prepared contact form – with it we will collect all the necessary information to help you quickly and effectively.

If you need instructions on how to create a screenshot, for example, or what information we need, you can simply read the FAQs below.

If you contact us via the contact form, we will of course only use your data to help you with your problem. However, if you are interested in news and further information, please subscribe to our newsletter here.

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