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Get in touch with us and we will take care of your request as quickly as possible. For more effective support, please use our Priority Support request.

Request Support

Get in touch with us and we will take care of your request as quickly as possible. For more effective support, please use our Priority Support request.

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Troubleshooting & FAQs

Priority support

Basic support

Troubleshooting & FAQs (instant help)

Some problems can be solved quickly by taking a look at the FAQs – here you will find possible solutions, for example, if a device remains offline or throws an MQTT error when trying to connect.

Visit the FAQs

Priority Support request (faster response time)

Here you can provide us with detailed information that will help us to answer your support request more quickly.

    Fields marked with an asterisk (*) are required.

    Your contact details

    In which Smart Service are you facing problems?

    Which category does your problem fall into?

    We need some information about your device


    The UUID of your device is usually located on the device. You can also view the UUID in the Web Based Management.


    We need some information about your device


    The UUID of your device is usually located on the device. You can also view the UUID in the Web Based Management.

    We need some information about your device


    The UUID of your device is usually located on the device. You can also view the UUID in the Web Based Management.


    We need some information about your device


    The UUID of your device is usually located on the device. You can also view the UUID in the Web Based Management.

    What led to your problem?


    Please provide as much information as possible. Such as what does the status message say. What were you doing when the error occurred?

    Upload screenshots

    Max 3mb, allowed file types: jpg, png)



    Basic support request (regular response time)

    Here you can simply ask general questions or request support.
    Answering support cases usually takes a little longer for more complex incidents, as we usually need to obtain further information in order to be able to process the support case properly.
    With the Priority Support Request, you can reduce the processing time by up to 70% and receive an answer to your question more quickly.

    Go to Priority Support

      Your contact details

      Write a descriptive title

      Explain the problem


      Please provide as much information as possible. Such as what does the status message say. What were you doing when the error occurred?

      Upload screenshots

      Max 3mb, allowed file types: jpg, png)



      Fields marked with an asterisk (*) are required.