User Management Service FAQs

As an Admin you can add devices and also see all devices of your organization by default. For non-Admin users you can fine granualary adjust who has access to which device. It might be that your colleague is not an admin or has not got the permission to access the added device.

If an editor or viewer cannot see data in dashboards and receives an error with the message “InfluxDB Error: Access to one or more of the given devices not allowed for current user: [‘…’]” in the Time Series Data Service, this is often because the user has the correct role but not the permissions for the devices. You need to give the user access to the devices.

To do this, simply visit the User Management Service and assign the authorization for the device to your colleague.

In short: No.

All changes will be done the next time you log into Proficloud.io. In your daily work with Proficloud.io you might not even experience any changes.

Here is a list of all changes in comparison to your “personal account”:

• Your personal Proficloud.io-account will change to an organization with you as an admin.
• All subscriptions moved from your personal settings to your organization settings.
• Billing details moved from your personal settings to your organization settings.

The User Management Service was released on 24/03/2022 and is available for use by any user on Proficloud.io.

No. The User Management Service is a free Core Smart Service, which means it is free and for everyone, who is using Proficloud.io

An organization within Proficloud.io is a self-contained unit. This unit contains users (with user roles), devices, smart services, billing and subscription management.

A user can be a member of more than one organization.

Visit the User Management Service and click on [Invite User] in the top bar. Now enter the email address of the user you want to invite, write a short message and select the appropriate role for the new user.

If the invited person belongs to the same domain as you, you can now send an email, if it is a different domain, you will receive a link that you have to send to the new user manually.

In this way, we comply with the applicable data protection regulations.

Your active organization is displayed in a dropdown menu in the navigation on the right. With a click on the button you can select “Create new organization” and start the process of creating a new organization.

The active organization is the area you are currently in. Here you can only access the elements that are registered in this organization. If you have other devices or other elements in another organization, you can only use and edit them when you change the organization.

Your active organization is displayed in a dropdown menu in the navigation on the right. With a click on the button you can change your active organization.

All permissions that an individual user can have are always based on roles. Permissions are therefore always assigned to a role, never to an individual user. All permissions are recorded in a role.

Not at the moment. At the moment Proficloud.io provides three different roles. In later releases of the User Management Service it will be possible to create custom roles with more granular permissions.

Visit the User Management Service in the left navigation and select the user whose role you want to change. Now click on “Change Role” to assign a new role to him.

Attention: Roles can only be changed by admins.

As a user with the Admin role, you can remove other users from your organization. To do this, visit User Management and find the user you want to remove. Then click the three-dot menu and click Remove user.

When you are removed from an organization, or you leave it yourself, there are two ways what happens – in both you lose the access to the data and devices of the organization you left.

If you are still a member of additional organizations, nothing will happen except that you will no longer have access to the devices and data of the organization you left.

If you are not a member of another organization, an “empty” organization is automatically created for you, in which you can continue to use Proficloud.io. You will no longer have access to the devices or data of the organization you left.

In an organization, over 100+ individual users can be invited – Currently, there are no limits on the number of people in an organization.

If you want to add more than 100+ user, please get in contact so we can improve the onboarding.

Currently there is no limit to the number of organizations you can create. If you have more than 10 organizations, please contact us so that we can optimize the process with you.

With resource-based access control, permissions to individual devices can be assigned granularly for individual users. For example, an admin can give a user (regardless of their role) access to one or more devices that can then be used in all Smart Services (based on their role).

RBAC (Resource Based Access Control) is automatically enabled for all users. As an admin of an organization, the settings in the User Management Service can be changed at user level.

At the time of RBAC implementation, all users are granted access to all devices, so nothing changes for existing users. Access rights to individual devices can then be removed again for individual users.

As an Admin you can add devices and also see all devices of your organization by default. For non-Admin users you can fine granualary adjust who has access to which device. It might be that your colleague is not an admin and has not got the permission to access the added device.

To do this, simply visit the User Management Service and assign the authorization for the device to your colleague.

In addition to the role, the user also needs the authorization to view and use individual devices (or all devices). In User Management, navigate to the invited user and assign the permissions there under the “devices” tab.