In general, the more information we have, the more precise and faster we can help you. Because before we send you an answer, we try to recreate the error on our end. In this way, we prevent the error from occurring again in the future and can also be sure…
Screenshots help us to better understand the problem. There are different ways to create screenshots. Screenshots with Mac Hold down these three keys simultaneously: Shift, Command and 4. Select the desired area of the screen for the photo by dragging the crosshairs. If you want to move the selection, hold down…
Our system accepts normal JPG or PNG images up to 3 MB in size. You can upload up to three images at the end of the contact form, which will be automatically added to your support case. To do this, simply click on “Select file” and navigate to the corresponding…
When you send us a support request via the contact form, we automatically create a ticket in our support system that is then quickly processed by our staff. You will receive the answer by mail and you can also reply to this mail if you have any questions. As soon…
You can contact us for general questions at inbox[at]phoenixcontact-sb.io or use the contact form here: Contact form. We will get back to you as soon as possible and answer all your questions. If you have a support request, feel free to use our prepared contact form – with it we…
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